Privacy Policy – Enaya Mall

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Enaya Mall (“we,” “our,” or “us”).

Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

• Web browser
• IP address
• Time zone
• Cookies installed on your device

As you browse, we also collect:

• Web pages/products you view
• Referring websites or search terms
• How you interact with the Site

We refer to this as “Device Information.”

We collect Device Information using the following technologies:

• Cookies – data files placed on your device, often including an anonymous unique identifier. For more info and how to disable cookies, visit: www.enayamall.com

• Log files – track actions on the site; collect IP address, browser type, ISP, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels – electronic files that record how you browse the site.
• Google Analytics and Meta Pixel – we use these tools to understand user behavior and enhance marketing. You can opt out via Google’s and Meta’s ad settings.

Order Information

When you make or attempt to make a purchase, we collect:

• Full name

• Billing and shipping address
• Payment information (credit/debit card, Apple Pay, Google Pay)
• Email address
• Phone number

We refer to this as “Order Information.”

We may also collect:

• Customer service inquiries
• Marketing preferences
• Social media engagement
• Offline data (e.g., phone orders)
• Purchased marketing lists (in compliance with applicable laws)

How We Use Your Personal Information

We use Order Information to:

• Process and fulfill orders
• Arrange shipping
• Provide invoices and confirmations
• Communicate with you
• Screen for risk or fraud
• Provide personalized marketing (if you’ve opted in)

We use Device Information to:

• Screen for fraud (especially IP address)
• Improve our Site and user experience
• Analyze user interaction and performance
• Retarget ads or offer tailored promotions via third-party platforms

Behavioral Advertising

We use your personal information to deliver targeted advertising and marketing we believe may interest you. You can learn more about targeted advertising here:

• Network Advertising Initiative

Opt-out of targeted advertising:

• Google: https://www.google.com/settings/ads/anonymous
• Facebook: https://www.facebook.com/settings/?tab=ads
• General: http://optout.aboutads.info/

Do Not Track

We do not alter our data collection practices when we detect a Do Not Track signal from your browser.

Your Rights (EU/UK Residents)

If you are a European or UK resident, you have the right to:

• Access your personal information
• Request corrections, updates, or deletion

To exercise these rights, contact us at info@enayamall.com.

Note: We process your information to fulfill contracts (e.g., orders) or pursue legitimate business interests. Your data may be transferred outside Europe (e.g., to the U.S. or Canada).

Data Retention

We retain your Order Information unless and until you ask us to delete it.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

Changes

We may update this policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised effective date.

Contact Us

For more information or concerns about this Privacy Policy:

Email: info@enayamall.com

Mailing Address:

Enaya Mall

Attn: Privacy Compliance Officer

Black & White General Trading L.L.C

P.O. Box 127151

Dubai, UAE